FAQs

Frequently Asked Questions

Answers to Your Questions!

Purchases & Refunds

We accept PayPal and credit cards. If you are using PayPal, please double check your account email address. If you are using a credit or debit card, please double check all information on the card.
With purchase of a digital product, once it has been purchased, there are no refunds. If for any reason our website if off-line or goes down, we issue full refunds to those that have not completed their course.
Enter the coupon code at check out to apply it.

My Courses

To change the name on your account:
  1. Click "Profile" in the upper right corner
  2. Click on "Edit Profile" in small letters to the right of your profile picture
  3. Update or fill in “First Name” & “Last Name” & “Account Nickname” & "Display Name Publicly As"
  4. Click “Update Profile” located at the bottom of the page

After you are logged in:

On Mobile

1. Open Menu (three dashes in top right corner)

2. Click “My Courses”

3. Select which course to begin

On Desktop/Laptop

1. Click “My Courses” (top middle)

2. Select which course you wish to begin

 

OR

 

On Mobile

1. Click “Profile” (top right)

2. Select which course to begin

On Desktop/Laptop

1. Click “Profile” (top right)

2. Select which course to begin

To change your password:
  1. Log into your account
  2. Click "Profile" in the upper right corner
  3. Click "Edit Profile"
  4. Click "Generate Password"
  5. Be sure to copy the password
  6. Click "Update Profile" at bottom of page
  7. Alternatively, you can "Reset Password" on the login page
Try logging out and logging back in. If this does not work then contact support@premierece.com Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to support@premierece.com
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

1. Go to “My Courses”

2. Click on the course you wish

3. If you have completed the course & passed the test/quiz there is a link provided so you may download the certificate

OR

1. Go to “My Profile”

2. All completed courses have a little “certificate icon”, click it to download

Access is provided for 1 year from date of purchase.
Mostly there are unlimited attempts for passing the course. We find participants learn more by re-accessing material when needed and taking tests until they fully understand the concepts. However, at times, a Course Approval Body may require us to only allow a certain number of attempts before requiring the participant to retake the course.

On Mobile

1. Open Menu (three dashes in top right corner)

2. Click “My Courses”

3. Select the course you wish to begin

4. Click on the first lesson

 

On Desktop/Laptop

1. Click “My Courses” (top middle)

2. Select the course you wish to begin

3. Click on the first lesson

1. Log out

2. Clear your browser’s cache

3. Log in

4. Resume your course

OR

1. Open a different browser

2. Log in

3. Resume your course

How to Do Group Registration

Didn't find the answer?

How To Change the Name on Your Certificate

How To Begin a Course

How to Begin Your Course

X
Scroll to Top